Shipping policy

At Je’lure, we carefully prepare each order with intention and care.

Order Processing

All orders are processed within the timeframe stated at checkout. Usually 2-3 business days excluding holidays. Processing time does not include transit time.

Shipping & Tracking

All Je’lure orders are shipped with tracking. Tracking information is provided once the order ships.

Delivery Confirmation

Once an order is marked as delivered by the shipping carrier, Je’lure’s responsibility for the order ends. Je’lure is not responsible for lost, stolen, or missing packages after delivery is confirmed.

Address & Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout. Once an order has shipped, Je’lure is not responsible for delivery errors, misdeliveries, or packages delivered to an incorrect address provided by the customer or misdelivered by the shipping carrier.

High-Value Orders

Signature confirmation may be required for high-value orders at our discretion.

Carrier Issues

Any delivery issues after an order is marked as delivered must be resolved directly with the shipping carrier.